In online classes, Acadly can help you teach using a single-screen interface by enabling our Zoom integration that adds video-conferencing to Acadly.
In order to use Acadly with Zoom integration, the first step is to link a Zoom account with your Acadly account. The process you need to follow is described here.
However, if your Zoom account is managed centrally by your organization, you may need approval from your university's Zoom administrator for the linking process, and you may see the following pop-up:
Approval pop-up when linking Acadly with Zoom
If you see this message, you will need to reach out to your Zoom account admin, who should be able to "approve" or "pre-approve" Acadly for installation.
The process for a Zoom account admin to approve and pre-approve apps is described here.
For any questions or queries, please reach out to us at email@example.com.
Office hours: For the purposes of supporting users, our office hours are 8 am EST Monday to 8 pm EST, Friday. There are no exceptions to this, even in case of popular holidays.
Response time on email: As per our support policy, any questions asked via email within office hours will receive a response from a member of our support team within 24 hours. Any questions asked via email outside of office hours will receive a response from our support team within 36 hours.
Support via Intercom: Please note that we are not available on Intercom around the clock. To ensure that your query is answered within the timeline detailed above, please share your email address on Intercom so that we may get back to you. You will be prompted to do so by Intercom in case we are unavailable.
Escalations: In case of unsatisfactory resolution or failure to respond within the timelines guaranteed, please send an email to firstname.lastname@example.org with the subject line "Escalation" and the query will be automatically escalated to the Head of Support at Acadly.