Asynchronous availability of lecture recordings is a must-have feature for most classes. Faculty would like absentees to be able to go back and watch lecture recordings, and Zoom's seamless meeting recording feature make this process simple.

However, you get a limited amount of cloud storage space on Zoom, which means professors often need to download and store offline copies on their laptops.

To help you solve this common issue, Acadly records your lectures on its servers automatically and makes it available to you after the lecture ends.

How this works

1. Create your Zoom meeting via Acadly

Please refer to this Help Center article that describes how you can create your Zoom meetings from within Acadly.

2. Create a "Cloud Recording" of your meeting in Zoom

To learn how to create a Cloud Recording, please refer to the official help video from Zoom below:

Learn how to create a Cloud Recording inside Zoom

Please wait for some time after the lecture ends. The "Class Meeting Recordings" section will appear automatically, along with a link to download the meeting recording.

Class meeting recordings section on the class page

You can download the meeting as a video file, or share the link with your students.

Notes

  • Even if you delete the meeting recording from Zoom, it will still be available on Acadly

  • The meeting recording will be made available to you automatically

  • The meeting recording feature is available to all paid subscribers of Zoom

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Support Policy

For any questions or queries, please reach out to us at support@acadly.com.

  • Office hours: For the purposes of supporting users, our office hours are 8 am EST Monday to 8 pm EST, Friday. There are no exceptions to this, even in case of popular holidays.

  • Response time on email: As per our support policy, any questions asked via email within office hours will receive a response from a member of our support team within 24 hours. Any questions asked via email outside of office hours will receive a response from our support team within 36 hours.

  • Support via Intercom: Please note that we are not available on Intercom around the clock. To ensure that your query is answered within the timeline detailed above, please share your email address on Intercom so that we may get back to you. You will be prompted to do so by Intercom in case we are unavailable.

  • Escalations: In case of unsatisfactory resolution or failure to respond within the timelines guaranteed, please send an email to support@acadly.com with the subject line "Escalation" and the query will be automatically escalated to the Head of Support at Acadly.

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